Resort Life In Cancun: What To Expect When Traveling During COVID-19

I recently spent 3 weeks in Mexico and performed numerous site inspections along the Cancun coast (Costa Mujeres, Hotel Zone, Playa Del Carmen, Riviera Maya & Akumal). I was able to meet with several hoteliers and discuss the different measures they have put in place to combat COVID-19. I would like to share my experience of what resort life is like, while traveling during the pandemic. The properties that I inspected and resided at during my travels, were all 4-star all-inclusive resorts or above.

Check In Process

  • Before you can enter any lobby, you are required to sanitize your hands and feet. Some properties even went a step further and sanitized your luggage.
  • Once your hands are all cleaned, your temperature is taken. Some resorts have the hand-held machines or the fancy body scanners.
  • Once your temperature is taken and you are within good standing. You are now allowed to enter into the resorts’ lobby to check-in to your room.
  • Depending on the property, some front desk clerks worked behind a protective shield. Others only wore a mask.

*Getting my temperature checked at Grand Velas Riviera Maya

Resort Occupancy

  • Don’t fret, the resorts aren’t packed. As of now, they are only allowed to open at 60% occupancy. Most properties, I visited were only booked to 40% capacity.


  • Most properties have done a great job at social distancing in the dining areas. They have completely re-designed the dining area so tables have plenty of spacing in between.
  • They have also added shields to the food stations to cover the food.
  • Many resorts have implanted reservations for dinner. This allows the property to maintain the flow of traffic in each restaurant.
  • Self-serve buffets are a thing of the past. The line attendants will plate your food. Some properties have completely removed buffet dining from their dining options.
  • Not all restaurants are open every night. They are staggered. For example, if a resort has 7 restaurants, maybe 4 of 7 will be opened for dinner per day.

Social Distancing

  • Resorts have enforced stricter capacity limits for elevators. Some will only allow you to ride with guest in the same party.
  • All throughout the resorts, you will see social distancing signage. Reminding you to keep 6ft apart from guest and staff members.
  • Resorts are enforcing occupancy limits for all public areas, such as dining, game rooms, bars, etc.

Room Service

  • Some properties no longer allow staff members to enter the rooms. If you order room service, you must meet the staff member at your door.
  • If you are fortunate enough to have a room with a delivery box, your meals will be placed in there. This is a great option for contactless delivery. 
  • Some resorts no longer allow in room liquor dispenser in the room.


  • As always you can decline housekeeping services. If you prefer for anyone not to enter your suite.
  • The housekeeper will only enter if your suite is vacant.

Mask Policy

  • (Update) As of December 15, 2020 Quintana Roo Governor, Carlos Joaquin announced that the use of face masks in the state is now required by law. Now tourist are required to wear mask. It’s no longer a suggestion. Touring some of the property, I noticed not all guest wore mask.
  • All resort staff are required to wear mask. Everyone seemed to abide by this policy.

Pool & Beach

  • Some resorts have their swim up bars closed.
  • Pool and beach butler service are still available.
  • Mask are not required in these areas.

Daily & Nightly Entertainment

  • Not all resorts have opened their theaters and nightclubs on property.
  • Most nightly shows are performed in outdoor spaces.
  • Entertainment maybe limited since the resorts aren’t functioning at full capacity.


  • Once the suites are cleaned. They are sealed and sanitized, until the next guest is ready to check in. A sanitization sticker is placed on the seal of each door and can only be entered by the traveler assigned to that specific room.
  • Most resorts leave hand sanitizer and wipes in the room for travelers.
  • Menus and other paper products (TV guide & hotel directory) have been removed from the suites. Instead, you must scan QR codes placed throughout your room. Some resorts will have an application you can download to do basic functions. Such as ordering room service, request housekeeping, book spa appointments, etc.

Sanitizing Stations & Resort Cleanliness

  • Most resorts have sanitizing stations throughout their property. 
  • Most high touch areas are cleaned every hour give or take.
  • Golf carts are sanitized after every use.

Spa Services

  • All spas are open for business, but guest are required to wear mask when being serviced.

Kids Clubs and Teen Lounges

  • I noticed all teen lounges were opened and fully operational.
  • Some resorts kids clubs/play areas were opened, but many were closed. If you are considering utilizing those services. I would recommend contacting the property to make sure those areas are open during your dates of travel.

Waterparks (if available) & Outdoor Activities

  • All waterparks are fully functioning.
  • Resorts that offer ziplines, surf simulations, mini golf and other things of that nature are operating as usual.


  • All gyms are open, but some resorts require you to make a reservation.


I hope this guide aids you in your planning process and eased any curiosity you may have had about resort life, while traveling during the pandemic. Remember travel safe and travel fly.